Refund Policy
Last updated: October 27, 2026
Eligibility
To qualify, the purchase must have been made within the previous 60 days. Please provide the email address used at checkout, the product name and, when available, the Explodely order number so the request can be located promptly.
How to request a refund
You may contact our product-support team at help@predictable.com. For order lookup, payment questions or direct billing assistance, you may also open a ticket through the billing support portal.
Processing
Approved refunds are returned through the original payment method. The time required for the credit to appear depends on the payment provider and financial institution. Access to a refunded product or upgrade may be withdrawn after the refund is completed.
Contact
For questions about Lotto AI System, access or this policy, email help@predictable.com.